Privacy Policy

How CareLaunch collects, uses, and protects your personal information.

Last updated: June 2026

1. Introduction

CareLaunch ("we," "us," or "our") is committed to protecting the privacy of the personal information we collect. This Privacy Policy outlines how we manage the personal information we collect through our website, www.carelaunch.com.au, and in the course of connecting individuals with our partner Registered Training Organisations (RTOs). We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to assist you with your education and career goals. This may include:

  • Contact Information: Name, email address, and phone number.
  • Professional/Educational Interests: Your preferred course area (e.g., Aged Care, Mental Health), current employment status, and preferred study mode (e.g., Online, Face-to-Face).
  • Interaction Data: Information provided when you contact us via email, social media, or our website enquiry forms.

3. How We Collect Information

We collect personal information in the following ways:

  • Directly from you: When you fill out an enquiry form on our website or contact us directly.
  • Automatically: Via cookies and analytics tools (like Google Analytics) to improve your experience on our website.

4. Why We Collect and Use Your Information

We collect and use your information to:

  • Match your enquiry with the most suitable partner RTOs and institutions.
  • Provide you with information about courses and career pathways in the care sector.
  • Respond to your enquiries and provide customer support.
  • Improve our services and website functionality.
  • Send you marketing communications, only where you have consented to receive them (you may opt-out at any time).

5. Disclosure to Third Parties

As a lead-generation service, we share your information with our vetted RTO and education partners so they can contact you regarding your enquiry.

  • We do not sell your personal information to third parties.
  • We may disclose your information to service providers who assist us in operating our website and business (e.g., IT support, email hosting).
  • We may disclose information if required by law or to protect our legal rights.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. This includes using secure digital storage and access controls.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate or out-of-date. Please contact us using the details below.

8. Complaints

If you believe your privacy has been breached, please contact us at contact@carelaunch.com.au. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

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